Who we are and what we collect
GetWell Legal Document Preparation (“GetWell Legal,” “we,” “us”) is a document preparation service operated by GreatFULL Services LLC, 30 North Gould St, Sheridan, WY 82801. This policy explains what information we collect when you use getwelllegaldocprep.com or become a client, and how we handle it.
We collect:
- Contact details: your name, email address, phone number and state
- Case details: the number and type of accounts in collections, your situation, collection letters, call notes and similar records you give us
- Identity documents: a copy of your government-issued photo ID and proof of residence, which we enclose with dispute letters
- Payment details: billing information processed by our payment processor
- Website data: device and browser information and pages visited, collected automatically
How we use your information
- To prepare, send and track your documents, including validation demands and cease-communication letters
- To communicate with you about your file, deadlines and responses
- To refer possible violations to a network law firm
- To process payments and keep business records
- To meet legal obligations and protect against fraud
- To improve the website and our services
Who we share it with
We do not sell your personal information. We share it only as needed to do the work you asked for:
- Collectors and creditors that receive your documents, including the ID and proof of residence enclosed with them
- Network law firms in the GET WELL Legal Network, when a possible violation is referred. A firm uses your information under its own agreement with you.
- Service providers that host our website, store files, provide email and software, and process payments, under obligations to protect your information
- Authorities and advisers when the law requires it or to protect legal rights
Calls, texts and emails
When you submit a form or become a client, you agree that we may contact you by phone, text or email about your file and our services, including with automated technology. Consent is not a condition of buying anything. Message frequency varies and message and data rates may apply. We do not sell or share your phone number or opt-in information with third parties for their own marketing.
To stop texts, reply STOP. For help, reply HELP. To stop calls or emails, tell us at success@getwelllegaldocprep.com or (888) 479-9890. We will still send notices about your file that the law or your agreement requires.
Security and retention
We use reasonable administrative and technical safeguards to protect your information, including access controls and encrypted connections. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.
We keep your information while you are a client and afterward as long as needed to meet legal, accounting and dispute-tracking needs. Statutes of limitations can run for years, so we may keep records for a long time. We securely delete or de-identify records when they are no longer needed.
Your choices and rights
Depending on your state, you may have the right to ask what personal information we hold about you, to correct or delete it, and to opt out of its sale or sharing for advertising. We do not sell personal information. California residents have these rights under the California Consumer Privacy Act, and residents of some other states, including Texas, have similar rights.
To make a request, email success@getwelllegaldocprep.com or call (888) 479-9890. We may need to verify your identity first. Some records we must keep by law or to protect a pending dispute, and we will tell you if a request cannot be completed in full. We will not treat you differently for making a request.
Website, children, changes and contact
The website may use cookies and similar tools to keep it working and to understand how it is used. You can block cookies in your browser settings, though some features may not work. The site is not directed to children under 13, and we do not knowingly collect their information.
We may update this policy and will post the new date at the top. Questions: success@getwelllegaldocprep.com, (888) 479-9890, or GreatFULL Services LLC, 30 North Gould St, Sheridan, WY 82801.